Accessibility Statement

We are committed to ensuring digital accessibility for all users, including those with disabilities. We are continually working to improve the user experience and applying relevant accessibility standards to ensure our website and services are inclusive and user-friendly.

Our Commitment

We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which are internationally recognized standards for digital accessibility.

This commitment applies to:

• Our main website: www.gemrobertsva.co.uk
  
  
• All public sales and product pages
  
  
• All client onboarding portals or dashboards
  
  
• Products and services sold under Gem Roberts and or Gem Roberts VA, including:
  
  
  • Tech VA services
    
    
  • Ready, Set, Send
    
    
  • Any other downloadable or digital resources
    
    

Accessibility Features

To support accessibility, we aim to:

• Use clear, simple language
  
  
• Provide adequate color contrast
  
  
• Include descriptive alt text for meaningful images
  
  
• Use properly structured headings and labels
  
  
• Ensure keyboard navigability of forms and interactive elements
  
  
• Design with screen reader compatibility in mind
  
  
• Ensure mobile and responsive compatibility
  
  

Video and Audio Content

All training videos, screen recordings, or audio content provided through our services include captions and/or transcripts upon request. We aim to make content accessible to both hearing and visually impaired users.

Browser & Device Compatibility

Our website is designed to work with current versions of major browsers including Chrome, Firefox, Safari, and Microsoft Edge. It is responsive and functional across desktop, tablet, and mobile devices.

Third-Party Platforms

Some of our services are delivered using third-party platforms such as ThriveCart, ThriveCart Learn, Airtable, ConvertKit, Kajabi, MailerLite, Kartra, and others. While we do our best to select accessible platforms, we cannot guarantee the accessibility of all third-party tools. If you encounter barriers accessing these, please let us know — we’re happy to assist or provide an alternative format.

Custom Accessibility Requests

If you require information or support in a different format — such as a simplified version of materials, dyslexia-friendly fonts, extended deadlines, or another accommodation — please contact us. We are happy to make reasonable adjustments where possible.

Ongoing Improvements

We regularly review our site and content to identify and address any accessibility issues. Your feedback helps us continue to improve.

Feedback and Support

If you experience any accessibility issues while using our site or services, or if you have suggestions for improvement, please contact us:

Email: hello@gemrobertsva.co.uk

We aim to respond to all accessibility-related queries within 2–3 business days.